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FAQ

OUR GUARANTEE

100% satisfaction guarantee!


All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Exceptions on ordering the wrong size (please see below)

Please see our return and refund policyfor further details.

 

PAYMENT

What type of payments do you accept?
We accept Visa, Mastercard, as well as Paypal

When will my card be charged?
Just after your order has been successfully placed.

What currency are the items charged in?All items on this store are charged in CAD currency and include any/all taxes incurred.                                               

 

HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

ORDERING - SIZING - REFUNDS

Please ensure that you order the correct sizing as "refunds for wrong sizing" will not be accepted. The size charts are on the product page. The product fits to size. If the fit is different, a note will usually be added above the size chart.

If you prefer your clothes very adjusted and fitted, order to size as per chart. If you like your clothes to fit loosely, order one or two sizes above the chart sizes.

Most of the products are not printed in mass quantities, they are printed as ordered and therefore cannot be returned if the wrong size has been ordered. Only if there is a product deficiency can it be returned and refunded. I hope you understand.

 

SHIPPING & DELIVERY INFO

When can I expect to receive my package?
Every single item is custom printed just for you, and it will take us 5-10 business days to print and make sure your order is everything you hoped it would be prior to shipping.

Production Time Estimate
5 to 7 days

Shipping Time Estimate
2 to 4 Weeks

Total Delivery Time Estimate
3 to 5 Weeks

*Please see note below for International buyer and duty fees.

Can I track my package?
A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team at info@rebelicious.ca and we’ll be happy to assist!

Please note:
It may take up to 24h for your package to show up in the forwarder's tracking system.

I never received my package, what should I do?
If your item has not arrived within 45 days for apparel products and 60 days for home decor products, shoes, boots, luggage covers, car seat covers, hooded blankets and bags after having ordered, contact one of our customer service at info@rebelicious.ca and we will do our best to help you!

How much is shipping?
Once you’ve clicked through to Secure Checkout, you can enter your delivery address and continue to shipping method. Shipping costs are then calculated and tacked on to your subtotal at the bottom of the page.

International buyers! - What about customs? Will I be charged for duties or custom when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.